Save Time, Order Online from our Pet Store! Instead of picking up the phone, go online!
Ordering online allows you to:
- Order 24/7 – from anywhere
- Guarantee your order will be ready and waiting for you when you come in to pick it up
- Set-up a recurring AutoOrder and never run out!
- Home delivery available
- Shop from our selection of over 2,500 products including: diets, toys, treats, supplements and much more!
If you are already registered, access your account entering your login information into our sign-in box on this web page and start saving yourself time and money today!
Not yet registered? CLICK HERE to submit the online form, and one of our staff will process your registration, then send you a Welcome Email allowing you to complete your registration.
Please note orders placed on Fridays, Saturdays or Sundays will be processed on Mondays.
Please note that most retails diets are not generally recommended by our veterinarians and are non-returnable once you have purchased them.
AutoOrder can be set up or cancelled at any time. Items selected for AutoOrder will automatically be ordered at intervals of your choosing. Contact us for more details.
Please note that prices indicated in our web store may be different than those in our facility and are subject to change without notice.
Shipping Policy
Orders are sent with Purolator and no signature is required. Even if you are not home, the driver will leave the package.
Once your order has shipped, you will be emailed the Purolator tracking number.
Please note that once your order has been sent to the distributor, it can no longer be modified or cancelled.
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Free Shipping Promotion
Free Shipping on AutoOrders over $75
Returns/Refund Policy
To return or exchange a product, please contact our clinic at the number listed at the top of the web store page. We will provide you with the details on what can be returned and how to handle the return. Please note that a restocking fee may apply.
When returning or exchanging a product, you will need to provide:
- The product(s) description and quantity to be returned/credited.
- The reason for return.
- The order number and date of purchase.
If you have the packing list that shipped with the product, please provide this so we can locate the order quickly.